Cancellation & Refund Policy
Last updated: October 4, 2026 · Effective immediately
At Chat2Evidence, we operate a try-before-you-buy model. Users inspect the full watermarked document preview and verified message counts completely free of charge before making a payment. If a technical error occurs during generation, eligible refund requests submitted within 48 hours are processed within 5–7 business days to the original payment source.
1. Nature of the Digital SaaS Product
Chat2Evidence (chat2evidence.in) is a self-service Software-as-a-Service (SaaS) utility that parses WhatsApp chat exports (.txt/.zip) and formats them into court-compliant PDF documents with SHA-256 cryptographic verification hashes.
Because the final evidence PDF is generated and downloaded instantly in the browser upon payment confirmation, the service is deemed consumed immediately upon successful generation.
2. Order Cancellation Policy
Prior to Payment: You may cancel or exit the session at any time with zero financial obligation. No charges are incurred during the file selection, hashing, or preview stages.
After Payment: Because delivery is instant and automated via digital download, orders cannot be cancelled once the payment is completed and the clean PDF has been compiled. If you experience an issue downloading your file, please refer to our refund terms below.
3. Refund Eligibility Criteria
We stand behind the technical reliability of our software. You are entitled to a full refund under the following circumstances:
- Technical Failure / Generation Error: Payment was deducted, but the PDF failed to generate or download due to an unresolvable browser script or server-side error.
- Duplicate Transaction: You were charged twice for the same document session due to a network timeout or payment gateway duplicate event.
- Corrupted Output: The downloaded file is demonstrably corrupt or blank and cannot be opened with standard PDF viewing software.
Non-Refundable Circumstances: Refunds cannot be issued for dissatisfaction with the contents of your own chat export, user error in entering certificate affidavit fields (which can be re-entered), or subsequent court rulings, as Chat2Evidence provides automated formatting software and does not guarantee legal case outcomes.
4. Refund Request Procedure & Timelines
5. Payment Gateway & International Transactions
All transactions are processed securely through Razorpay Payment Solutions Pvt. Ltd. We accept UPI, Net Banking, Indian Credit/Debit cards, and International Visa, MasterCard, and American Express cards.
For international cards, refunds are credited back to the foreign issuing card in the original currency equivalent based on standard banking exchange rates at the time of reversal. Depending on your foreign bank's policy, it may take 7–10 working days for international credits to appear on your bank statement.
6. Support & Dispute Resolution
If you experience any billing discrepancies, please reach out to us directly before initiating a chargeback with your bank. We are committed to fast, amicable resolutions.
Official Billing Support:
Email: nadimhamza41@gmail.com
Operating Address: Near Gyarahwi Masjid, Sarsaiyad Chowk, Shukul Toli, Siwan, Bihar — 841226, India
Operating Hours: Monday – Saturday, 9:00 AM – 7:00 PM IST