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Make sure you exported correctly: WhatsApp → Open chat → ⋮ (three dots) → More → Export Chat → Without Media. The file should be a .txt or .zip file. Do not rename the file. Do not try to upload a screenshot or PDF.

PDF generation requires internet access to load the jsPDF library from a CDN. Ensure you have a stable internet connection and try refreshing the page. If on a corporate or restricted network, the CDN domain (cdnjs.cloudflare.com) may be blocked — try on a mobile data connection.

Chat2Evidence generates a certificate and PDF formatted to comply with Section 63 BSA 2023. However, admissibility is ultimately decided by the court and your advocate based on the facts of your case. We strongly recommend having your advocate review the document before filing.

No. Everything — file reading, parsing, hashing, and PDF creation — happens entirely inside your browser. There is no server. Your chat files never leave your device. We have no way to see your messages even if we wanted to.

Email us at nadimhamza41@gmail.com with: (1) your browser and device, (2) what you were doing when the bug occurred, (3) any error message shown on screen. We'll fix it as quickly as possible.